Billing, Refunds, and Chargebacks
10 answered questions
Billing, Refunds, and Chargebacks
Refund eligibility, what to do when something looks wrong on your card, and how chargebacks are handled.
Refunds
Do you offer refunds?
Fees are generally nonrefundable. Refunds are only considered for billing error, duplicate charge, or a confirmed processing failure. See the Terms page.
What does "refunded when you go live" actually pay out?
The refund is the monthly subscription amount of the plan you reached Live on: $409 (Growth 100K), $319 (Growth 50K), $239 (Growth 25K), $309 (Express 100K), $219 (Express 50K), $179 (Express 25K).
Disputed charges
I canceled but got charged. What should I do?
Contact support with your account email and the charge details so we can review it.
I was charged twice. What should I do?
Contact support with your account email and the two charge timestamps.
My payment went through but I do not have access. What now?
Try logging out and back in. If access is still missing, contact support with your purchase email and payment receipt.
What is the fastest way to fix a billing issue?
Use the Contact page and include your account email plus any charge timestamp or receipt.
Chargebacks
What happens if I file a chargeback?
Chargebacks can lead to account suspension and loss of access. If you have a billing issue, contact support first.
Can a chargeback hurt my ability to get a payout?
Yes. A pending or resolved chargeback can block payouts while our risk team reviews. The cleanest path is to contact support directly for billing issues.
Can I purchase a new account after a chargeback?
New purchases may be blocked while a chargeback is unresolved. Once the chargeback is closed, contact support to review access.
Does canceling my subscription close my Funded or Live account?
Funded and Live accounts continue based on rule compliance independently of any active Evaluation subscription. Canceling the Evaluation subscription only stops future Evaluation charges.